Personalised Keepsakes
Each keepsake is engraved with your photograph and made specifically for you. Because it is personalised, the usual 14 day cancellation right for online purchases does not apply once we have begun making it (Consumer Contracts Regulations 2013, regulation 28(1)
(b)). This does not affect your statutory rights if a product is faulty or not as described.
If you need to change or cancel an order, contact us as soon as possible at hello@framemylife.co.uk. If we have not yet started work on your keepsake, we will cancel and refund in full.
Our quality guarantee
We hand-check every photograph before engraving and every finished piece before
dispatch. If your keepsake arrives and the engraving quality falls short of what we
promised, tell us within 30 days of delivery and we will re-make it free of charge. If a
replacement still falls short, we will refund you in full.
Faulty items
Under the Consumer Rights Act 2015, products must be of satisfactory quality, fit for
purpose and as described. If your keepsake is faulty, you are entitled to a repair,
replacement or refund. Contact hello@framemylife.co.uk and we will put it right.
Gift cards
An unused gift card can be cancelled within 14 days of purchase for a full refund. After 14 days, or once any part of its balance has been spent, gift cards are non-refundable and cannot be exchanged for cash. Gift cards never expire.
What we cannot accept back
Because every keepsake is personalised, we cannot accept returns for change of mind, for qualities inherent to the photograph supplied (for example, blur or low resolution we
warned about before engraving), or for normal characteristics of engraved steel such as
the monochrome finish.